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Was able to integrate into our operations with ease. Was able to reduce time for processing RMAs...
We had been using a different RMA product and we were reasonably satisfied with it. After a whil...

Return Merchandise Authorized Request

From your website, your customer can request a return from an existing order. He can select the reason for return (you can create as many reasons as you want) and type a comment. When a return is requested, your administration is notified via email

Accept return

From the admin panel, you can accept or deny a return. When you accept a return the customer is notified and can print the RMA form from his customer account. When you receive products back into your warehouse you can easily inform customer with a processing status such as: product received, product being checked, waiting for supplier... etc.

Process a return

From a RMA, you can process several actions on each product :

  • Refund customer: automatically create a credit memo and put the product back to stock
  • Exchange with another product : select substitution product and automatically create a new order with the new product and put the old product back to stock
  • Return the product back to the customer- charging him for the cost to repair the item or other fees

Other features

  • Reserve product for future RMA
  • Set a date limit for items being returned
  • Manage your stock direction (back to stock, destroy)
  • Charge custom fees
  • Automatic history
  • Compatible with Embedded ERP stock management
  • 19-03-2014 - Product Return 2.0
  • 25-05-2011 Product Return 1.9.2
  • 11/04/2010 - Product Return 1.9
  • 02/08/2010 - Product Return 1.8.3
  • Package Content
    • 100% open source
    • User manual
    • Free updates and support for 1 year
    • Compatibility from 1.3 to 1.8