The only POS that handles cross-channel returns at the counter. Online purchase, marketplace order, or in-store buy — search the order, select items, set the refund from 25% to 125%, print the receipt. One flow for every return.
You're sending customers back to a website to return a product they're holding in their hands.
You're stuck choosing between 'full refund or nothing' because your POS has a single refund button.
You're processing returns with handwritten notes and the returned stock vanishes into a black hole.
A cloud register with full returns processing — on any device, in any location
Customer bought online, from a marketplace, or in another store. It doesn't matter. Search the order by reference or customer name, select the items to return, choose a reason, set the refund. One counter handles every channel. Cross-channel returns management built into the POS.
Type an order reference, customer email, or name. The system pulls up the full order — items, quantities, prices, payment method, and purchase channel. No switching between systems. The return process starts with one search.
Customer bought five items but only wants to return two. Select exactly which items come back. The rest stay on the original order. No need to cancel and re-create — just check the boxes.
Defective, wrong size, changed mind, duplicate, wrong product, damaged in transit, quality issue, other. Every return gets a structured reason — not a freeform text field. Build return analytics from day one.
“Customers showing up at the warehouse. No system. Manual orders in PrestaShop.”
Customers who bought online return at the warehouse counter in under 2 minutes — one unified flow for every channel.
“Shopify POS: spiralling add-ons, payment lock-in, stock out of sync across 5 shops.”
Multi-store returns work seamlessly — any location accepts returns from any purchase channel.
Partial refund for a scratched item. Full refund for a defect. 110% store credit to keep a VIP customer. One slider covers every scenario. The cashier sets the exact percentage — no manager override needed, no rigid all-or-nothing policy. Returns management with built-in flexibility.
Item came back scratched? Deduct 25%. Missing the original packaging? Deduct 10%. The partial refund lets you set a fair amount for returns that aren't in perfect condition — without refusing the return entirely.
A loyal customer had a bad experience. Instead of just refunding, offer 110% or 125% as store credit. The extra gesture turns a complaint into loyalty. The goodwill over-refund is the cheapest retention tool you'll ever use.
Instead of a cash refund, issue store credit. The customer gets a credit note linked to their account. They spend it on their next visit. You keep the revenue and the customer.
“Shopify POS: spiralling add-ons, payment lock-in, stock out of sync across 5 shops.”
Flexible refund policies across all stores — from 25% partial to 110% store credit for VIP customers.
“We used to lose VIP customers over rigid refund policies. Now we can offer 110% store credit on the spot — and they come back the same week spending more than the original order.”
Every return generates a return receipt and a credit note automatically. Both are linked to the original invoice. The accounting trail is clean from the moment the cashier clicks "Process Return." Return documents that close the loop on every transaction.
Returned items are routed to the default return warehouse automatically. No manual decision, no cardboard box under the counter. The product is back in sellable inventory within 24 hours.
Return → credit note → original invoice → payment → purchase channel. The full chain is linked. Auditors see the complete trail. Managers see patterns. No return exists in isolation.
Every credit note generated at the counter flows to myFulfillment automatically. No re-entry, no export, no spreadsheet. The accounting team sees returns in their pipeline without lifting a finger.
“Customers showing up at the warehouse. No system. Manual orders in PrestaShop.”
Returned stock routes back to warehouse inventory within 24 hours. Automatic credit notes, zero manual accounting.
“Central warehouse out of stock. Products sitting in stores. Online orders cancelled.”
Multi-location returns tracked end-to-end — from counter acceptance to warehouse restock.
Optimized for any screen — desktop, tablet, or PDA. Open a browser, log in, and process any return. Cross-channel lookup, flexible refunds, receipt printing — the interface adapts to your device. No installation, no hardware lock-in.
Same stock, same orders, same accounting as myFulfillment. Credit notes flow to the warehouse automatically. Use the myFulfillment API to query returns, credit notes, and restocked items. Returned stock re-enters the sellable pipeline. No re-entry, no export.
We checked. Shopify POS requires a separate returns app. Square offers basic refund only — no partial, no store credit. Lightspeed has no cross-channel returns. Only myWebPOS handles any return, from any channel, with flexible refunds built in.
Full refund or nothing. Sorry, different system.
Applies to
Any channel. Flexible refunds. Full traceability.
The complete POS connected to your warehouse.
The cashier searches for the original order by reference number, customer email, or name. The system pulls up the full order regardless of where it was purchased — online, marketplace, or another store. From there, the cashier selects items to return, chooses a reason, and processes the refund.
Cross-channel returns. Flexible refunds. Full traceability. Connected to your warehouse.
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