How a Pharmacy Runs Its Own Courier Delivery Rounds

This pharmacy operates an online parapharmacy and handles part of its local delivery operation with an in-house courier team. Two slots shape the day: a morning round and an afternoon round. Some orders are paid on delivery by cash, card, or mobile payment. Orders outside the local zone leave through a standard carrier. Medicine and parapharmacy orders share these local rounds.

The Challenge

Rounds were assembled on paper or in a spreadsheet. The team could not immediately see which courier carried an order or which prepared parcels still needed a round. At the end of the day, cash was counted courier by courier. Other payment methods, refusals, and cancellations were tracked separately. An order removed from a round could therefore drop out of the operational flow.

The Solution

The standard fulfillment flow remains in myFulfillment: picking waves, packing checks, and carrier labels for destinations outside the local zone. For local delivery, the custom module takes over as soon as an order is prepared. The team adds orders to a round, sets their sequence, and gives the courier a PDF route sheet. Each medicine order stays in an opaque, sealed parcel bearing one patient's name through to direct handover.

The list of prepared orders that do not belong to any round acts as a safety net. If a delivery is refused or canceled, the order leaves the round and returns to prepared status instead of disappearing into a separate tracker.

The Results

Before departure, the team sees who carries every order and in what sequence. The courier hands each medicine parcel directly to the patient whose name it bears. The list of prepared parcels without a round shows what still needs planning. During the round, delivery counts and status remain visible. On return, payments are entered against the round and reconciled in one view. A refusal or cancellation returns the order to prepared status, ready for reassignment or follow-up.