How an Electronics Distributor Eliminated 90% of Label Errors with Centralized Shipping

This anonymized electronics distributor processes over 3,000 shipments daily across multiple European carriers. With orders flowing in from their own e-commerce site, Amazon, and Cdiscount, the logistics team was drowning in carrier portal management. Each carrier had its own login, its own format, and its own label printer setup.

The Challenge

The team spent over 2 hours every day just generating shipping labels. The process involved logging into FedEx for international orders, switching to Colissimo for standard domestic, and opening Chronopost for express deliveries. Each address had to be copied and pasted from the order management screen into the carrier portal. Mistakes were inevitable: wrong postal codes, truncated addresses, incorrect weight declarations. Each error meant a returned package, a customer complaint, and 15-20 minutes of rework per mislabeled shipment. During peak season, the error rate climbed to 8% of all shipments.

The Solution

myFulfillment replaced all carrier portals with a single shipping interface connected to 60+ carriers via API.

Smart carrier rules evaluate weight, destination, and delivery promise to auto-select the optimal carrier. The team never opens a carrier website again.

The Results

Label errors dropped from 5-8% to under 1% within the first month. The 2-hour daily label generation task was reduced to under 10 minutes. The warehouse team stopped switching between carrier portals entirely. Customer complaints related to shipping errors decreased by over 80%. During peak season, the same team handled 40% more volume without adding staff. The automatic tracking push-back eliminated hundreds of manual status updates per day.