Stop Losing Customers Over a Simple Return

The only POS that handles cross-channel returns at the counter. Online purchase, marketplace order, or in-store buy — search the order, select items, set the refund from 25% to 125%, print the receipt. One flow for every return.

Live Return

One Counter for Every Return

#R-1847

Online

POS-TERM-04

Winter Jacket L

SKU-4821

Wrong size€129.00

Hiking Boots 42

SKU-3367

Changed mind€185.00

Partial Refund

€314.00

€235.50

100%75%

25%50%75%100%125%

2 items selected • Online

Refund: FullRefund: PartialRefund: Partial

Any Channel, One Counter

Accept Any Return

You're sending customers back to a website to return a product they're holding in their hands.

Universal

Accept Any Return at the Counter

Customer bought online, from a marketplace, or in another store. It doesn't matter. Search the order by reference or customer name, select the items to return, choose a reason, set the refund. One counter handles every channel. Cross-channel returns management built into the POS.

Online, marketplace, and in-store returns at one counter
Search any order by reference, email, or customer name
No separate returns app or system needed
Same flow regardless of purchase channel

Store

Web

Marketplace

Returns Desk

Customer

2 items

Wrong size

Accepted

Key capabilities

Search order...#8234

1 found

#8234Online

Match

#7891Store

#6455Marketplace

Find Any Order Instantly

Type an order reference, customer email, or name. The system pulls up the full order — items, quantities, prices, payment method, and purchase channel. No switching between systems. The return process starts with one search.

Winter JacketSKU-4821

Hiking BootsSKU-3367

Wool ScarfSKU-9102

0/3Selected

Precision

Return Some Items, Keep the Rest

Customer bought five items but only wants to return two. Select exactly which items come back. The rest stay on the original order. No need to cancel and re-create — just check the boxes.

Defective

Wrong Size

Changed Mind

Other

Confirm

Data Quality

8 Structured Return Reasons

Defective, wrong size, changed mind, duplicate, wrong product, damaged in transit, quality issue, other. Every return gets a structured reason — not a freeform text field. Build return analytics from day one.

Real impact

Channels unified

online, marketplace, and in-store

Flow for all returns

same register, same process

< 2min

Average return time

search, select, refund, done

Home & garden equipment • €3M revenue, 10+ marketplaces

“Customers showing up at the warehouse. No system. Manual orders in PrestaShop.”

Customers who bought online return at the warehouse counter in under 2 minutes — one unified flow for every channel.

Read the full story

25%revenue from walk-ins

Gifts & gadgets retail • 5 physical stores + Shopify online

“Shopify POS: spiralling add-ons, payment lock-in, stock out of sync across 5 shops.”

Multi-store returns work seamlessly — any location accepts returns from any purchase channel.

Read the full story

5stores unified on one platform

“A customer walks in with a bag and a receipt. If your cashier has to ask 'where did you buy this?' — you've already failed. The system should know.”

Olivier•Operations Strategist

Refund Your Way

You're stuck choosing between 'full refund or nothing' because your POS has a single refund button.

Flexibility

Set Any Refund from 25% to 125%

Partial refund for a scratched item. Full refund for a defect. 110% store credit to keep a VIP customer. One slider covers every scenario. The cashier sets the exact percentage — no manager override needed, no rigid all-or-nothing policy. Returns management with built-in flexibility.

Refund from 25% to 125% of original price
Partial, full, or goodwill over-refund
Cashier sets the amount — no manager escalation
Store credit or cash refund options

25%50%100%125%

75%110%

Trail Camera Pro€89.00

Refund

€66.75€97.90

VIP Recovery

Apply Refund

Key capabilities

Partial

€66.7575%

-25%

Partial

Deduct for Wear, Restocking, or Damage

Item came back scratched? Deduct 25%. Missing the original packaging? Deduct 10%. The partial refund lets you set a fair amount for returns that aren't in perfect condition — without refusing the return entirely.

Original€60.00

Refund

€60.00€69.00

+15%

Retention

Offer 110–125% to Save a VIP Customer

A loyal customer had a bad experience. Instead of just refunding, offer 110% or 125% as store credit. The extra gesture turns a complaint into loyalty. The goodwill over-refund is the cheapest retention tool you'll ever use.

Store Credit

€0.00€45.00

BOOSTMYSHOP

Valid

Revenue

Keep Revenue in the Business

Instead of a cash refund, issue store credit. The customer gets a credit note linked to their account. They spend it on their next visit. You keep the revenue and the customer.

Real impact

125%

Max refund

goodwill over-refund for VIP recovery

25%

Min partial

deduct for wear, restocking, or damage

Rigid refund policies

every return gets the right amount

Gifts & gadgets retail • 5 physical stores + Shopify online

“Shopify POS: spiralling add-ons, payment lock-in, stock out of sync across 5 shops.”

Flexible refund policies across all stores — from 25% partial to 110% store credit for VIP customers.

Read the full story

5stores unified on one platform

Home goods retailer, France

“We used to lose VIP customers over rigid refund policies. Now we can offer 110% store credit on the spot — and they come back the same week spending more than the original order.”

125%max flexibility

“We built returns into the same checkout flow on purpose. If the cashier has to switch screens or open another app, the customer feels like a problem instead of a priority.”

Praneeta•POS Architect

Close the Loop

You're processing returns with handwritten notes and the returned stock vanishes into a black hole.

Traceability

Receipt and Credit Note — Linked to the Original

Every return generates a return receipt and a credit note automatically. Both are linked to the original invoice. The accounting trail is clean from the moment the cashier clicks "Process Return." Return documents that close the loop on every transaction.

Return receipt printed at the counter
Credit note linked to original invoice
Clean accounting trail — no manual entries
Documents stored digitally for audit

Return #R-1847

Return Receipt

PendingGenerated

Credit Note

PendingGenerated

Shipping Label

PendingGenerated

3/3 Generated

Key capabilities

Counter

Transit

Warehouse

Restocked

Routing

Returned Stock Goes to the Right Place

Returned items are routed to the default return warehouse automatically. No manual decision, no cardboard box under the counter. The product is back in sellable inventory within 24 hours.

Linked

Invoice

#INV-8234

€89.00

Credit Note

#CN-8234

-€89.00

Audit

Every Return Traced to Its Origin

Return → credit note → original invoice → payment → purchase channel. The full chain is linked. Auditors see the complete trail. Managers see patterns. No return exists in isolation.

POS

Return #R-1847

Credit Note

myFulfillment

Return #R-1847

Credit Note

Synced

Sync

Credit Notes Flow to myFulfillment

Every credit note generated at the counter flows to myFulfillment automatically. No re-entry, no export, no spreadsheet. The accounting team sees returns in their pipeline without lifting a finger.

Real impact

24h

Stock back in circulation

returned products sellable again

100%

Returns traced

linked to original sale and payment

Manual accounting entries

credit notes flow automatically

Home & garden equipment • €3M revenue, 10+ marketplaces

“Customers showing up at the warehouse. No system. Manual orders in PrestaShop.”

Returned stock routes back to warehouse inventory within 24 hours. Automatic credit notes, zero manual accounting.

Read the full story

25%revenue from walk-ins

Gifts & gadgets retail • 5 physical stores + Shopify online

“Central warehouse out of stock. Products sitting in stores. Online orders cancelled.”

Multi-location returns tracked end-to-end — from counter acceptance to warehouse restock.

Read the full story

3delivery modes per order

“The hardest part of returns isn't the refund — it's getting the product back to the right shelf. Automatic warehouse routing solves the black hole problem overnight.”

Romain•Logistics Expert

Your Returns, Everywhere

A cloud register with full returns processing — on any device, in any location

Any Screen

Cloud POS

Full Returns Processing on Any Browser

Optimized for any screen — desktop, tablet, or PDA. Open a browser, log in, and process any return. Cross-channel lookup, flexible refunds, receipt printing — the interface adapts to your device. No installation, no hardware lock-in.

api.boostmyshop.com

GET/returns

POST/returns/credit-note

GET/returns/{id}/status

PUT/returns/{id}/restock

curl /returns

200 OK

28ms

{ "status": "returned"... }

{

"return": "#R-1847",

"status": "refunded",

"credit": "CN-1847"

}

Native Integration

Connected to Your Returns Pipeline

Same stock, same orders, same accounting as myFulfillment. Credit notes flow to the warehouse automatically. Use the myFulfillment API to query returns, credit notes, and restocked items. Returned stock re-enters the sellable pipeline. No re-entry, no export.

The POS That Turns Returns into Retention

We checked. Shopify POS requires a separate returns app. Square offers basic refund only — no partial, no store credit. Lightspeed has no cross-channel returns. Only myWebPOS handles any return, from any channel, with flexible refunds built in.

“Most POS systems treat returns as a transaction reversal. We treat them as retention. That's why we built 8 return reasons, flexible refunds, and cross-channel lookup into one flow.”

Praneeta, POS Architect

Retail POS / Manual Process

Full refund or nothing. Sorry, different system.

Returns only for in-store purchases→ Online customers sent back to the website
Full refund or nothing→ No partial, no goodwill, no store credit
Freeform notes for return reasons→ No structured data, no return analytics
Separate returns management app→ Extra cost and complexity
Manual credit note creation→ Accounting errors and missing documents
Returned stock stays under the counter→ Inventory black hole

myWebPOS Returns

Any channel. Flexible refunds. Full traceability.

Returns & Refunds

Cross-channel returns at the counterOnline, marketplace, and in-store — one flow
Refund from 25% to 125%Partial, full, or goodwill over-refund
8 structured return reasonsClean data and return analytics from day one
Returns built into the POSNo separate app, no extra cost
Automatic credit notesLinked to original invoice — zero manual entries
Return-to-warehouse routingStock back in circulation within 24 hours

“Most POS systems treat returns as a transaction reversal. We treat them as retention. That's why we built 8 return reasons, flexible refunds, and cross-channel lookup into one flow.”

Praneeta, POS Architect

Returns are one piece of the puzzle

The complete POS connected to your warehouse.

Checkout & Payments

30sper sale

30-second checkout. Any payment. Any discount.

Scan a barcode. Apply a discount. Split the payment. Your warehouse team handles walk-ins as fast as your website handles clicks.

Barcode Scanning: Instant product lookup by SKU, name, or barcode scan.
7 Payment Methods: Cash, card, mobile, check, Amex, debit, bank transfer. Split across any combination.
Flexible Discounts: Product-level or cart-level, % or fixed amount, tax auto-recalculated.
Cash Drawer Management: Opening balance, cash in/out movements, closing count per session.

Explore

Full Catalog

0missed sales

Sell what you don't have on the shelf.

Your register shows your full catalog: store stock, warehouse stock, even supplier availability. Customer pays now, you ship from wherever you have it.

Full Catalog Search: Search your entire catalog: store, warehouse, and supplier stock. One screen.
Stock by Location: See exactly how many units at each location before you sell.
Supplier Availability: Check supplier availability. Sell now, order and ship later.
Sell & Ship Later: Customer pays at the register, you fulfill from warehouse or supplier.

Explore

Flexible Delivery

3delivery modes

One order. Three ways to deliver.

Each item in the cart gets its own delivery method. Take it now, store pickup later, or ship to their door. One transaction, no workarounds.

Per-Item Delivery: Take-away, store pickup, or home delivery. Chosen per item, not per order.
Click & Collect: Online orders flow to store. Customer notified when ready. Same-day pickup.
Ship from Store: Warehouse empty? Route online orders to stores with stock. Ship from shelves.
Multi-Location: Order in Shop A, ship from warehouse, pick up at Shop B. Any combination works.

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Cash Control

100%accountability

Full accountability. Every session. Every euro.

Open a cash session. Track every movement. Close with a count. Discrepancies logged by user and timestamp. Tax-compliant receipts from day one.

Session-Based Cash Drawer: Open with a counted float, close with a count. Discrepancy flagged automatically.
Full Audit Trail: Every transaction logged with user, timestamp, and payment method.
NF525 Compliant: Receipts and invoices meet French tax certification requirements from day one.
Multi-User Accountability: Each cashier has their own session. Track performance and discrepancies per user.

Explore

Frequently Asked Questions

The cashier searches for the original order by reference number, customer email, or name. The system pulls up the full order regardless of where it was purchased — online, marketplace, or another store. From there, the cashier selects items to return, chooses a reason, and processes the refund.

Yes. Item-level selection lets the cashier check exactly which items are being returned. The remaining items stay on the original order. No need to cancel the entire order and re-create it.

Defective, wrong size, changed mind, duplicate order, wrong product received, damaged in transit, quality issue, and other. Each return gets a structured reason for analytics and quality tracking.

The cashier sets the refund percentage using a slider or direct input. 25–99% covers partial refunds for items with wear or damage. 100% is a full refund. 101–125% is a goodwill over-refund issued as store credit to retain VIP customers.

A goodwill over-refund (101–125%) gives the customer more than they paid, issued as store credit. Use it when a loyal customer had a particularly bad experience and you want to recover the relationship. It's the cheapest retention tool available.

Yes. The cashier can choose to issue the refund as store credit (a credit note linked to the customer's account) rather than a cash or card refund. The customer can use it on any future purchase.

Both are generated automatically when the cashier processes the return. The return receipt is printed at the counter. The credit note is linked to the original invoice and flows to the accounting system automatically.

Returned items are routed to the default return warehouse configured during onboarding. The stock re-enters the sellable inventory pipeline within 24 hours. No manual decisions or physical sorting required at the store level.

No. Returns are processed through the same web-based POS interface used for sales. Any browser-enabled device (tablet, laptop, desktop) can handle returns. No additional hardware, scanners, or printers beyond what you already use.

Shopify POS requires a separate returns management app for anything beyond basic refunds. It does not support flexible refund percentages, structured return reasons, or cross-channel order lookup at the register. myWebPOS includes all returns features natively.

Turn Every Return into a Retention Opportunity

Cross-channel returns. Flexible refunds. Full traceability. Connected to your warehouse.

Free 30-min call • No commitment